eFIXBLACK Privacy Policy

Last updated: July 28, 2026

This Privacy Policy explains how eFIXBLACK collects, uses, shares, stores, and protects personal information when customers, service providers, visitors, and other users access our website, accounts, marketplace features, support channels, and related services.

1. Company Information

eFIXBLACK is operated under GLOBALIT MODE LTD (company number 16212454), 20 Wenlock Road, London, England, N1 7GU, United Kingdom. eFIXBLACK operates an online marketplace that helps customers discover and request services from independent service providers.

2. Contact Information

For customer support, privacy requests, data protection questions, account deletion, or legal correspondence, contact us at support@globalexpath.com. You may also write to GLOBALIT MODE LTD (company number 16212454) at 20 Wenlock Road, London, England, N1 7GU, United Kingdom.

3. Scope

This policy applies to information processed through eFIXBLACK websites, customer and provider accounts, service listings, booking and order tools, payment-related records, reviews, messages, support tickets, notifications, and other marketplace features. It does not govern independent websites or services operated by third parties.

4. Information We Collect

• Account and identity information: name, username, email address, telephone number, password credentials, account type, verification status, profile image, and account preferences.
• Provider and professional information: business or trading name, service categories, descriptions, skills, experience, service areas, availability, pricing, portfolio information, identity or eligibility documents where required, and other information submitted to create or verify a provider profile.
• Service and transaction information: service requests, bookings, orders, selected providers, appointment details, addresses or service locations, order status, cancellations, disputes, reviews, transaction amounts, commissions, refunds, and payment confirmations.
• Communications: messages exchanged through the platform, contact forms, support tickets, complaints, uploaded files, and communication history.
• Payment information: billing details, transaction identifiers, payment status, currency, fraud-prevention signals, and refund records. Full payment card details are generally processed by third-party payment providers and are not stored directly by eFIXBLACK.
• Device and usage information: IP address, browser type, operating system, device identifiers, language, approximate location, referring pages, access times, logs, cookie identifiers, and interaction data.
• Marketing preferences: consent records, subscription choices, campaign interactions, and opt-out requests.

5. How We Use Information

• Create, authenticate, maintain, and protect customer and provider accounts.
• Publish and manage provider profiles, listings, availability, and service information.
• Connect customers with providers and administer requests, bookings, orders, communications, reviews, payments, commissions, refunds, and disputes.
• Verify contact details, identity, eligibility, and account activity where appropriate.
• Provide support and respond to questions, complaints, legal requests, and safety concerns.
• Detect and prevent fraud, abuse, unauthorized access, spam, and violations of our Terms.
• Send essential account, security, order, payment, and service notifications.
• Analyze and improve platform performance, reliability, accessibility, and user experience.
• Comply with legal, tax, accounting, consumer protection, sanctions, and regulatory obligations.
• Send promotional communications when permitted by law or with the user's consent.

6. Legal Bases for Processing

Where a legal basis is required, eFIXBLACK processes personal information to perform a contract or take steps requested before a contract, comply with legal obligations, pursue legitimate interests such as platform security and service improvement, and obtain consent for optional cookies or marketing where required. Users may withdraw consent at any time without affecting prior lawful processing.

7. Marketplace Visibility

Information intentionally added to a public provider profile, service listing, portfolio, rating, or review may be visible to other users and website visitors. Users should not publish sensitive personal information that is unnecessary for offering or reviewing a service. Private contact and payment information is not made public merely because an account is registered.

8. How We Share Information

We may share information only as reasonably necessary to operate the marketplace, complete a requested transaction, protect users, or comply with law. Recipients may include:

• Customers and providers involved in a service request, booking, order, dispute, or review.
• Payment processors, fraud-prevention providers, and financial service providers.
• Hosting, database, analytics, communications, email, identity verification, security, and customer support providers.
• Professional advisers, insurers, auditors, accountants, and legal advisers.
• Courts, regulators, law enforcement, tax authorities, and government bodies where disclosure is legally required.
• A buyer, successor, or relevant adviser in connection with a merger, financing, restructuring, or sale of all or part of the business, subject to appropriate safeguards.

eFIXBLACK does not sell personal information in the ordinary sense of exchanging customer data for money. If an activity is treated as a sale or sharing under applicable privacy law, eligible users may exercise the rights provided by that law.

9. Independent Providers

Service providers are independent participants in the marketplace. When a customer requests or books a service, the relevant provider may receive information needed to assess, arrange, and perform that service. Providers must use personal information only for the relevant service and comply with applicable privacy laws. eFIXBLACK is not responsible for a provider's independent processing outside the platform, but users may report concerns to us.

10. Cookies and Similar Technologies

eFIXBLACK may use necessary cookies, local storage, pixels, analytics tools, and similar technologies to keep users signed in, remember preferences, secure the platform, analyze traffic, improve performance, and measure communications. Where required, optional technologies are used only after consent. Browser settings or available cookie controls can be used to manage preferences, although disabling necessary technologies may affect functionality.

11. International Data Transfers

Because eFIXBLACK supports users and providers in different locations and relies on international service providers, information may be processed outside the user's country. Where required, we use appropriate safeguards such as contractual protections, vendor reviews, and security measures.

12. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including account administration, service delivery, transaction records, dispute resolution, safety, fraud prevention, tax, accounting, and legal compliance. When information is no longer required, it is deleted or anonymized, unless continued retention is permitted or required by law.

13. Security

eFIXBLACK uses reasonable technical and organizational safeguards designed to protect personal information, including access controls, authentication, secure hosting, monitoring, and vendor controls where appropriate. No online system can guarantee absolute security. Users are responsible for protecting their credentials and devices and should promptly report suspected unauthorized access.

14. Privacy Rights

Depending on location and applicable law, users may have the right to access, correct, delete, restrict, or object to processing of their personal information, request data portability, withdraw consent, opt out of marketing, and complain to a data protection authority. To exercise a right, email support@globalexpath.com. We may verify the requester's identity before acting and may retain information when legally required.

15. Account Deletion

Users may use an available account deletion feature or contact support@globalexpath.com. Deletion may remove access to profiles, listings, messages, order history, reviews, balances, and support records. Certain transaction, fraud-prevention, dispute, tax, accounting, and legal records may be retained as permitted or required by law.

16. Children's Privacy

eFIXBLACK is not intended for children under 13. Users must be at least 18 years old, or the age of legal majority in their jurisdiction, to independently offer, request, or purchase services. We do not knowingly collect personal information from children contrary to applicable law. A parent or guardian who believes a child submitted information may contact us to request review and deletion.

17. Third-Party Links and Services

The platform may link to third-party websites, payment services, maps, communication tools, or provider resources. Their privacy practices are governed by their own notices. Users should review those notices before providing information directly to a third party.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our marketplace, technology, vendors, or legal obligations. The revised version will be posted with an updated date. Where required, we will provide additional notice or request consent.

19. Governing Framework and Contact

This policy is governed by the laws of the United Kingdom, subject to mandatory privacy and consumer rights that apply in the user's location. Questions or requests should be sent to support@globalexpath.com.

© 2026 eFIXBLACK. Operated under GLOBALIT MODE LTD (company number 16212454). All rights reserved.